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SNE's operations consulting engagements are usually divided into three distinct phases: preliminary analysis, execution and implementation, and final completion and benefit analysis. The first phase, preliminary analysis, begins with discussions. The purpose is to become familiar with all project background. Upon completion of initial discussions, review of applicable documentation and meetings with appropriate staff follow. Any information of note found during this review, even if outside the scope of work, is brought to the client's attention. Most important, however, information gained in the review is analyzed to identify the real problems and determine whether SNE can give the client a satisfactory return on investment. Consequently, no engagement is accepted unless SNE is confident that the objectives can be accomplished within mutually acceptable budget and time constraints. An engagement letter containing a statement of work is prepared and signed by both parties to confirm a mutual understanding of scope and projected outcomes of the project. The second phase, execution and implementation, constitutes the vast majority of the work. Special reports may be issued relative to lengthy high level of effort projects. These reports itemize the accomplishments, schedule and budget tracking, and significant red flag items of the preceding period and define upcoming task objectives and any changes needed to proceed. Statements are submitted on or about the first and fifteenth of each month, itemizing staff hours, activity, and out-of-pocket and travel expenses. These very detailed statements serve as the client's control over cost and project direction, in addition to being invoices for payment. The client can redirect or stop any activity, and its associated cost, if the client does not feel that it is of value. The last phase, final completion and benefit analysis, is a review to determine the level of project success. |